Refunds, Exchanges, and Returns
Due to the made to order nature of our company, replacements are offered to customers that receive the wrong items, issues with print or damaged items. If any of these apply, please contact us at email@example.com with photos of wrong/damaged/ printing error items within 7 days of shipment and we will get back to you with 24 hours to begin the exchange process.
So, what do I do with the wrong item or damaged product?
Damaged items, wrong Items or issues with print
Our items should be inspected before being shipped but at times printing errors can occur. If the received product is printed incorrectly, damaged, or in bad quality, please contact us at firstname.lastname@example.org within 7 days of your order being received and attach photos of the errors. Our team will inspect the errors and have a replacement sent out as soon as possible. Refunds for damaged items will not be provided only replacements.
Our company must be notified by email first before sending any products back the the fulfilment center.
I've decided I don't want my purchase. Can I cancel my order?
Our orders begin processing and fulfil at the time of your purchase. No cancelations can be made once an item has been ordered.
I enter the wrong address when I made my order. What should I do?
If you see that you have entered and incorrect address, please notify us within 24 hours of purchase. Our company has a 24-hour window from the time you order to edit enter the correct recipient’s address. Email email@example.com for assistance. We can correct the address for you.
Please carefully review the recipient’s address before completing your purchase.